SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I ordered more... We are too big... Soba 15 kg. Delivery fast
I did not, but the money was returned.
Great product recommend fast shipment
very good , fast shipping
Fast delivery, as described. Took small size, because ordered large before and thought that it was too big, but now S size is too small, so will continue to use large one.
I have not used it yet, but it looks convenient. 1 free packing.
приехало очень быстро . переживала ,что для далматина будет маленькая , но в целом размер оптимальный. больше - было бы неудобно собой носить. для города то что нужно )
Wonderful and spectacular. We 've received it in 7 days and the versad is that it works great, folds and I wear it on the belt with a carabiner, and carries your bags
The goods came quickly, qualitatively packed! Everything corresponds to the description. Thank you to the store I recommend everyone to buy the goods, scoop compact, functional!
Larger than i think, but it’s a great and useful product!:)
Super practical, clean! I recommend it. But the rolls are not found... Damage
Delivery was 16 days not 10 as promised. Product is perfect! Exactly as described, good quality and packaging was good.
Быстрая доставка. Хорошо упакован. Соответствует описанию. Рекомендую.
The product took about 2 months to get to Portugal. Arrived well packaged and protected; exactly the same description and good quality. I am very pleased and consider the product very helpful for those big dogs!
Finally came, while I really like it.
Delivery is fast, exactly 2 weeks before the issue point DPD, everything was tracked. Packed well, in a plastic box, nothing broke. I ordered the size S, for my average dog weighing 25 kg, this is optimal. The volume is enough (not too much shit) and the unit itself is not very cumbersome. It is convenient to take with you, just cling the carabiner to the belt. I liked this thing, it's convenient and more pleasant than just hands. In winter, it removes clean in the snow, but on a hard surface it can be a little dirty to collect, it is necessary to move. Let's see how it will be in use in the summer. So far, its purchase justifies. I took it with packages. 6 rolls + 1 was in the unit itself. Packages are strong enough, slightly translucent, but Gray is clearly better than transparent color.
Très bon item. 6 rouleau compris et agréable surprise un rouleau en plus déjà positionner dans le distributeur. Objet léger avec accroché. Résistant. Je ne regrette pas mon. Achat.
Savochek liked it. Looks powerful enough. I haven't tried it yet. But I think I can handle it.
Identitiek as on picture. Solid quality
Everything is super, good quality, everything works fine, checked))