SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Came a toy, an unexpected bonus-sucker
A very cool toy for a cat, the suction cup is perfectly glued only need to squeeze the air with the valve. Very high quality everything is done)
Delivery to Tallinn in Estonia 3 weeks. Packed in simple postal bag without seal. Very nice set. The goods are satisfied.
Es hermoso a mi gatita le encanta, ahora anda entretenida jugando , gracias vendedor
This is the best toy I have for my cat. D-Sucker Is amazing. it holds very well to "panel" floor and tiles. My cat liked it so much that I had to take it away to avoid to much exhaustion. Noice
Awesome) the cat is delighted)
Grade))
Purrrrrfect! The cat is happy!
The bar is metal, very good quality. I ordered 2. to insert in the base, you need to remove the rubber cap from the handle of the spring. Cats like it.
Came to St. Petersburg for 3 weeks, in one parcel with other goods. Everything is whole, the cat really liked it. I ordered at the same time with other toys, this one came most) with the store did not communicate, but the shipment was almost immediately after the order.
Very good product. Przesyka quickly came. I am very satisfied. My kittens mail Coon very like this product, all the time szaleją and the play. Recommend buying for people who have cats
Delivery 2 weeks at the cash register Pyaterochka. Toy-bomb, the quality is amazing. Velcro is strong, I'll give you a vacuum clamp. The base is glued, then the rack is screwed to it (it is high enough, about a meter), we have a bird with a bell. At night, we remove the rack and the bird so as not to play. Seals are delighted with Dick. Recommend!
It arrived in Japan in 20 days. There is no problem with the product. Good store!
Our cats are fully delighted with this toy, thank you!!!
The best cat toy I bought!
Fast shipping. My cat is happy playing in everything and we are happy
A good toy, but my cat she's up to the lantern. Rarely plays.
The order came quickly, all perfectly this is a lousy toy of all, no one is satisfied with the cats, I have six of them sticking to the floor to the door.
My cat love it.
The parcel was not tracked. I liked the fishing rod and I and the cat the only sucker weak at least PR attached to the floor.