SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of www.whatevertings.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.whatevertings.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality work well agreed at your price, recommended
Buen producto cumplió el objetivo y mi regalón anda más seguro.
Come quickly. Description corresponds. The material is rough, so you need to wear the dog freely, so as not to rub. Charging works, modes too. Thank you
Great for the price you pay. It's simple but very useful. Good lighting and easy placement. The best thing is USB charging, much more comfortable than battery use. That's the second I buy. Recommended.
According to the picture. Came after one month.
From the post to the arrival, the product was tracked !! I got completely what I expected and which was included in the shop ad! This is the second product that I ordered from this shop, but the third such collar is on the way !! I can only recommend!! It was very packed !! Thanks to this, the product received intact !! Thanks for the store the very good packaging !!
A collar, everything works) delivery to Belarus about 4 weeks)
very happy , now i get it, pagaliau sulaukiau , ankstyvą rudenį užsisakiusi, sulaukiau tik balandžio 18
I find it kind of thick for a miniature pinscher but just to get it out at night and that's it. Three different light positions. Charging via Cool USB!
Very happy with the product... It looks nice and feels solid, I took the XS size and it is perfect for my thin-sized pintcher. The light has 3 different options, fast and slow blink or just LED on. I would recomend.
Very good has 3 light times, blink fast, slow and fixed
Fast delivery, perfect merchandise, perfect dialogue, the store is 100% recommended, what more could you ask for except that everything is impeccable, thank you. I would order more for sure, no smell, delighted.
Its great ! Very bright and 3 modes of lighting .Def recommended
Received in 5 weeks. Looks not firm enough off to the belt to confirm but if extra belt is the perfect! He was already charged upon receipt, and there's a charging cable with
Продавец товар отправил на следующий день после заказа. Заказала 31.01.21, пришло 04.03.21 в Харьков. размер ХС подошёл на толстую таксу идеально. регулируется размер. приехало заряженное, отлично светит. шнур к зарядке пришел в комплекте. спасибо большое, рекомендую.
Zamówiłam 22 Dec, planned to provide was on 06-22 January, and until today (19 February) paczke odebrałam stainless case, postman brought. As for collar, works and looks just like the pictures, aczkolwiek is póki what pretty rigid, not yet used. It has three modes of, I zamówiłam this for USB charging, because by far is it for me more convenient. RECOMMEND REALLY
very bright colour xs fits perfect to my 8kg jack russel. i d like the cover of the usb to be more accurate. overall i like it
The collar approached the AMST as it should, the quality for its money is good. The only minus box with the chip is not protected from moisture, but you can glue it neatly with Scotch tape, so not deadly. Three modes of light 1) continuously Garite, 2) flashing and 3) flashing quickly.
The goods went to Moscow 1,5 months. In size. The street hasn't been checked yet. Glows. Charges.
It's like a description. Later I will add a review for how much charge will be enough. Came already charged.